Customer Support

FREE ONE-YEAR WARRANTY

At DILEVIA, we stand behind the quality of our jewelry and are pleased to offer a free one-year limited warranty on eligible products.

01 — Warranty Coverage

Your DILEVIA jewelry is covered for one year from the date of delivery against manufacturing defects in materials or workmanship.

If a covered defect occurs during the warranty period, we may, at our discretion:

  • Repair the item
  • Replace the item
  • Provide another appropriate solution

The warranty applies only to the original purchaser and the original product.

02 — What Is Not Covered

This warranty does not cover damage caused by:

  • Normal wear and tear
  • Scratches, dents, or surface damage
  • Accidental damage
  • Improper use or handling
  • Loss or theft
  • Exposure to chemicals, perfumes, cosmetics, or cleaning products
  • Excessive exposure to water or moisture
  • Unauthorized repairs or modifications
  • Damage caused by failure to follow our jewelry care instructions

Personalized details that have been entered incorrectly by the customer are also not considered manufacturing defects.

03 — How to Make a Warranty Claim

If you believe your item has a manufacturing defect, please contact us within the warranty period.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photos or videos showing the problem

Our team may request additional information to determine whether the issue is covered under this warranty.

If the issue is confirmed to be covered, we will provide instructions for the next steps.

04 — Warranty Shipping

If a warranty claim is approved, DILEVIA will provide reasonable instructions regarding return shipping and replacement or repair.

Shipping arrangements may vary depending on the nature of the issue and your location.

05 — Important Information

This warranty is provided in addition to any mandatory consumer rights or statutory warranties that may apply under the laws of your country or region.

Nothing in this warranty is intended to limit rights that cannot legally be excluded.

06 — Contact Us

For warranty assistance, please contact:

DILEVIA
Email: info@dilevia.com
Website: dilevia.com

Please include your order number when contacting us so that we can assist you more efficiently.

DILEVIA
Made to be personal. Made to last.