Customer Support

PAYMENT METHODS

At DILEVIA, we offer secure and convenient payment options to make your shopping experience simple and seamless.

01 — Accepted Payment Methods

Depending on your location and availability at checkout, DILEVIA may accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal
  • Apple Pay
  • Google Pay
  • Other payment methods displayed at checkout

Available payment methods may vary depending on your country, device, currency, or order.

02 — Payment Processing

Payment is collected when you place your order.

By submitting an order, you confirm that you are authorized to use the selected payment method and that the payment information provided is accurate and complete.

Your payment may be securely processed by a third-party payment provider. DILEVIA does not normally store your complete payment card details.

03 — Payment Security

We use secure payment technologies and trusted payment providers to help protect your payment information.

Your payment details are transmitted through secure systems designed to help protect against unauthorized access.

04 — Payment Issues

If your payment is declined or cannot be completed, please check that your payment information is correct or try another available payment method.

Your order will not be processed until payment has been successfully authorized.

If you believe you have been charged incorrectly, please contact us with your order details so that we can assist you.

05 — Currency & Charges

Prices are displayed in the currency shown on our Website or at checkout.

Depending on your payment provider, bank, or location, additional currency conversion fees or other charges may apply. These charges are outside DILEVIA's control.

International orders may also be subject to customs duties or import taxes, as described in our Delivery & Shipping Policy.

06 — Refunds

Approved refunds will be issued to the original payment method whenever possible.

The time required for a refund to appear in your account depends on your payment provider or financial institution.

For more information, please see our Return & Refund Policy.

07 — Contact Us

If you have questions about payment or your order, please contact us:

DILEVIA
Email: info@dilevia.com
Website: dilevia.com

We are committed to providing a secure, simple, and seamless shopping experience.