Customer Support

RETURNS & EXCHANGES

We want you to love your DILEVIA piece. If something isn't quite right, we're here to help.

RETURNS

Eligible, non-personalized items may be returned within 30 days of delivery.

To be eligible for a return, items must be:

  • Unworn and unused
  • In original condition
  • Free from damage or signs of wear
  • Returned with original packaging

All returns must be requested and approved in advance. Please contact us before sending anything back.

PERSONALIZED JEWELRY

Personalized jewelry is made especially for you and is generally not eligible for return or refund due to a change of mind.

Please carefully review all names, initials, dates, sizes, and other personalization details before placing your order.

If your personalized item arrives with a manufacturing defect or was made incorrectly by DILEVIA, please contact us and we will be happy to assist.

EXCHANGES

Eligible non-personalized items may be exchanged within 30 days of delivery.

Exchange requests must be approved by our customer care team before the item is returned.

Exchange availability is subject to product availability.

CANCELLATIONS

If you need to cancel your order, please contact us as soon as possible.

Cancellation requests must be made before your order enters production or shipping.

Because personalized jewelry is made specifically for you, cancellation may not be possible once production has begun.

If your order has already shipped, it cannot be canceled and must be handled through our return process where eligible.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Please provide your order number and clear photos of the item so we can review the issue.

If the issue is confirmed to be our responsibility, we will provide an appropriate solution, which may include a replacement, repair, or refund.

REFUNDS

Once an approved return is received and inspected, eligible refunds will be issued to the original payment method.

Please allow additional processing time for your bank or payment provider to complete the refund.

Original shipping charges are generally non-refundable unless otherwise required by applicable law.

IMPORTANT

Items returned without prior approval may not be accepted.

Return eligibility may vary depending on the product and applicable consumer protection laws.

Nothing in this policy limits any consumer rights that cannot legally be excluded.

CONTACT US

For returns, exchanges, cancellations, or product concerns, please contact:

DILEVIA
Email: info@dilevia.com
Website: dilevia.com

Please include your order number so we can assist you as quickly as possible.

DILEVIA
Jewelry designed to be personal.