Information We Collect
We may collect different types of information depending on how you interact with our Website.
Information You Provide to Us
When you place an order, create an account, subscribe to our emails, contact us, or otherwise interact with DILEVIA, we may collect information such as:
- Full name
- Billing and shipping address
- Email address
- Telephone number
- Payment and transaction information
- Account information
- Product customization information
- Information you provide when contacting customer service
- Information submitted through forms, surveys, reviews, or other Website features
For personalized jewelry orders, we may also collect the information necessary to create the product according to your specifications, such as names, initials, dates, or other personalization details.
Information Collected Automatically
When you visit our Website, certain information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Referring website
- Pages viewed
- Products viewed
- Date and time of Website visits
- Approximate geographic location
- Website interaction and usage information
This information helps us understand how visitors use our Website and allows us to improve our products, services, security, and customer experience.
How We Use Your Information
We may use your personal information for the following purposes:
To Process and Fulfill Orders
- Process purchases and payments
- Create personalized products
- Fulfill and ship orders
- Provide order confirmations and shipping updates
- Handle returns, exchanges, refunds, and customer service requests
To Communicate With You
- Respond to inquiries
- Provide customer support
- Send transactional communications
- Provide important information about your orders
- Notify you about changes to our services or policies
Marketing Communications
With your consent where required by applicable law, we may send you promotional emails about new products, special offers, discounts, product launches, and DILEVIA news.
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.
To Improve Our Website and Business
- Analyze Website traffic and performance
- Understand customer preferences
- Improve our products and services
- Personalize your shopping experience
- Develop new products and features
- Measure marketing and advertising performance
Security and Fraud Prevention
We may process information to detect, prevent, and investigate fraudulent transactions, unauthorized activity, security incidents, abuse of our Website, or violations of applicable laws.
How We Share Your Information
We do not sell your personal information in exchange for money.
We may share personal information with trusted third parties when reasonably necessary to operate our business and provide our services.
Shopify
Our online store is powered by Shopify. Shopify provides the technology that allows us to operate our online store, process orders, and provide related ecommerce services.
Payment Service Providers
Payment information may be processed by third-party payment providers. We generally do not directly store your complete payment card information.
Shipping and Fulfillment Providers
We may provide necessary information to shipping carriers, logistics providers, manufacturers, and fulfillment partners so that your order can be produced and delivered.
Service Providers
These may assist us with:
- Website hosting and technology
- Customer support
- Email communications
- Analytics
- Advertising
- Fraud prevention
- Order fulfillment
- Shipping and logistics
Legal and Business Transactions
We may disclose personal information when reasonably necessary to comply with applicable laws, respond to lawful requests, protect our rights, investigate fraud, enforce our policies, or complete a business transaction.
International Data Transfers
Because DILEVIA works with customers, service providers, and business partners in different countries, your personal information may be processed or stored outside the country where you live.
Where required by applicable law, we take reasonable steps to ensure that international transfers of personal information are subject to appropriate safeguards.
Data Retention
We retain personal information only for as long as reasonably necessary to provide our products and services, complete transactions, maintain records, resolve disputes, prevent fraud, comply with legal requirements, and enforce our agreements.
When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.
Data Security
We use reasonable technical, administrative, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no method of transmitting or storing information over the Internet can be guaranteed to be completely secure.
Your Privacy Rights
Depending on where you live and applicable privacy laws, you may have certain rights regarding your personal information.
- Request access to personal information
- Request correction of inaccurate information
- Request deletion of personal information
- Request restriction of certain processing
- Object to certain uses of personal information
- Request a copy of your personal information
- Withdraw consent where applicable
- Opt out of marketing communications
- Exercise applicable privacy rights under local law
We may need to verify your identity before completing certain requests in order to protect your personal information.
California Privacy Rights
If you are a California resident, California privacy laws may provide you with additional rights regarding your personal information.
- Know what categories of personal information we collect
- Request access to certain personal information
- Request deletion of personal information
- Request correction of inaccurate information
- Opt out of certain sale or sharing of personal information
- Limit certain uses of sensitive personal information where applicable
- Receive equal service when exercising applicable privacy rights
DILEVIA does not discriminate against customers for exercising privacy rights provided by applicable law.
EEA, UK and Switzerland
If you are located in the European Economic Area, the United Kingdom, or Switzerland, applicable data protection laws may provide you with additional rights.
Depending on the circumstances, we may process personal information based on:
- Your consent
- The performance of a contract with you
- Our legitimate business interests
- Compliance with legal obligations
- Other lawful bases permitted under applicable law
Where processing is based on consent, you may withdraw your consent at any time.
Children's Privacy
Our Website and services are not intended for children who are not legally permitted to use ecommerce services in their jurisdiction.
We do not knowingly collect personal information from children in violation of applicable law.
Third-Party Websites
Our Website may contain links to third-party websites, applications, or services.
These third parties may have their own privacy policies and practices. DILEVIA is not responsible for the privacy practices of third-party websites that we do not operate.
We encourage you to review the privacy policies of any third-party website before providing personal information.
Third-Party Advertising & Analytics
We may use third-party analytics and advertising services to understand Website activity, measure advertising campaigns, and provide more relevant advertising.
These services may use cookies, pixels, or similar technologies to collect information about your interactions with our Website.
Depending on your location and applicable law, you may have the right to opt out of certain forms of targeted advertising or data sharing.
Email Communications
If you subscribe to DILEVIA marketing communications, we may use your email address to send you promotional information.
You can unsubscribe at any time by:
- Clicking the unsubscribe link in our marketing emails
- Contacting us directly
Even if you opt out of marketing communications, we may still send essential transactional messages such as order confirmations, shipping notifications, account-related messages, or customer service communications.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, or applicable legal requirements.
When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.
We encourage you to review this Privacy Policy periodically to remain informed about how we protect your information.
Contact Us
If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how your personal information is handled, please contact us.
We believe privacy is an essential part of building a relationship based on trust. DILEVIA is committed to handling your personal information responsibly, transparently, and securely.