Customer Support

TERMS AND CONDITIONS

Last Updated: September 5, 2026

Welcome to DILEVIA.

These Terms and Conditions ("Terms") govern your access to and use of the DILEVIA website, including our online store, products, services, content, and any related features (collectively, the "Website").

By accessing or using the Website, placing an order, creating an account, or purchasing a product from DILEVIA, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Website.

01 — About DILEVIA

The Website is operated by DILEVIA ("DILEVIA," "we," "us," or "our").

DILEVIA offers jewelry and related products, including personalized and customized jewelry.

These Terms apply to all visitors, customers, and users of the Website.

02 — Eligibility

By using the Website, you represent that:

  • You are legally capable of entering into a binding agreement under applicable law.

  • The information you provide to us is accurate and complete.

  • You will use the Website only for lawful purposes.

  • You will not use the Website in a way that could damage, disable, overburden, or interfere with the Website or its operation.

If you are purchasing on behalf of another person or organization, you represent that you have authority to do so.

03 — Products & Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on the Website are accurate and current.

However, product colors and appearance may vary depending on your device, screen settings, lighting conditions, photography, and other factors.

We reserve the right to:

  • Correct errors or inaccuracies.

  • Update product information.

  • Change product specifications.

  • Modify or discontinue products.

  • Limit product availability.

  • Refuse or cancel orders where permitted by applicable law.

The availability of a product shown on the Website does not guarantee that the product will remain available.

04 — Personalized & Customized Products

Certain DILEVIA products may be personalized according to information submitted by the customer.

You are responsible for carefully reviewing all personalization details before submitting an order, including:

  • Names

  • Initials

  • Dates

  • Numbers

  • Symbols

  • Spelling

  • Capitalization

  • Other customization instructions

Once production of a personalized item has begun, changes or cancellations may not be possible.

Because personalized products are made according to customer specifications, they may be subject to different cancellation, return, or refund conditions, as permitted by applicable law.

We are not responsible for errors in personalization information that you provided incorrectly.

If you believe a personalized product contains an error caused by our production process, please contact us promptly after receiving your order.

05 — Pricing

All prices displayed on the Website are shown in the currency indicated at checkout unless otherwise stated.

Prices may change at any time without prior notice.

A price change will not affect an order that has already been accepted and confirmed, except where required by applicable law or where an obvious pricing error has occurred.

We reserve the right to correct pricing errors.

If an obvious pricing error affects your order, we may contact you before fulfilling the order and provide you with the option to confirm the order at the correct price or cancel the order.

06 — Orders

When you place an order through the Website, you are making an offer to purchase the selected products.

After submitting your order, you may receive an order confirmation email. This confirmation acknowledges that we have received your order but does not necessarily mean that the order has been accepted or shipped.

We reserve the right to accept or decline an order for legitimate reasons, including:

  • Product availability

  • Pricing or listing errors

  • Suspected fraud

  • Unauthorized transactions

  • Incorrect customer information

  • Shipping restrictions

  • Violations of these Terms

If we cancel an order after payment has been received, we will refund the amount paid for the canceled order, subject to applicable law.

07 — Payment

Payments are processed through payment methods made available at checkout.

By submitting payment information, you represent that:

  • You are authorized to use the payment method.

  • The information provided is accurate.

  • You authorize the applicable payment provider to process the transaction.

We may use third-party payment processors to securely process payments.

DILEVIA generally does not directly store complete payment card information.

08 — Shipping & Delivery

We ship orders to destinations available at checkout.

Shipping times shown on the Website are estimates unless expressly stated otherwise.

Delivery times may be affected by circumstances outside our reasonable control, including:

  • Customs processing

  • Carrier delays

  • Weather

  • Holidays

  • Incorrect shipping information

  • Government restrictions

  • Transportation disruptions

  • Other unforeseen events

You are responsible for providing accurate shipping information.

If an order is returned to us because the shipping address provided was incorrect or incomplete, additional shipping costs may apply to resend the order.

International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country, unless otherwise stated at checkout.

09 — Returns & Refunds

Returns, exchanges, and refunds are subject to our applicable Return & Refund Policy.

Before returning a product, please review the requirements and contact us when required.

Certain products may not be eligible for return because of their nature, including personalized or customized products, except where a return or remedy is required by applicable law.

Products must generally be returned in the condition required by our Return & Refund Policy.

Nothing in these Terms limits any mandatory consumer rights that cannot legally be excluded or restricted.

10 — Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, or materially different from what you ordered, please contact us as soon as reasonably possible.

We may request information such as:

  • Order number

  • Photographs or videos

  • Description of the issue

  • Packaging information

  • Other information reasonably necessary to investigate the claim

If the issue is determined to be our responsibility, we may provide an appropriate remedy, which may include replacement, repair, refund, or another remedy required by applicable law.

11 — Jewelry Care

Jewelry requires appropriate care to maintain its appearance and condition.

We recommend following the care instructions provided with your product.

Unless otherwise expressly stated, normal wear, scratches, discoloration, oxidation, damage caused by chemicals, perfumes, cosmetics, water exposure, improper storage, accidents, or misuse may not be considered manufacturing defects.

Product care recommendations do not replace any statutory consumer rights or applicable warranties.

12 — Intellectual Property

All content appearing on the Website, including but not limited to:

  • DILEVIA trademarks and logos

  • Product names

  • Product photographs

  • Images

  • Videos

  • Graphics

  • Text

  • Designs

  • Layouts

  • Icons

  • Illustrations

  • Website functionality

  • Original content

is owned by or licensed to DILEVIA and is protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, publish, sell, license, create derivative works from, or commercially exploit our Website content without prior written permission.

The DILEVIA name, trademarks, logos, and related branding may not be used without our prior written authorization.

13 — User Content

If you submit, upload, post, or otherwise provide photographs, reviews, comments, testimonials, videos, or other content to DILEVIA ("User Content"), you retain ownership of your content.

However, by submitting User Content, you grant DILEVIA a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, publish, and distribute that content for purposes related to operating, marketing, and promoting DILEVIA and its products, subject to applicable law.

You represent that:

  • You own or have the necessary rights to submit the content.

  • Your content does not infringe another person's rights.

  • Your content does not violate applicable law.

  • Your content does not contain unlawful, misleading, defamatory, or abusive material.

We may remove User Content at our discretion where permitted by law.

14 — Prohibited Activities

You may not use the Website to:

  • Violate applicable laws or regulations.

  • Commit fraud or facilitate fraudulent transactions.

  • Attempt to gain unauthorized access to our systems.

  • Interfere with Website security.

  • Introduce malicious software or harmful code.

  • Scrape, crawl, or collect Website information through unauthorized automated methods.

  • Copy or reproduce Website content for commercial purposes without permission.

  • Impersonate another person or entity.

  • Submit false or misleading information.

  • Abuse promotions, discounts, or referral programs.

  • Engage in activity that could damage DILEVIA or other customers.

We reserve the right to restrict or terminate access to the Website where permitted by law.

15 — Promotions & Discount Codes

Promotional offers, discount codes, gifts, and other special offers may be subject to additional terms.

Unless otherwise stated:

  • Promotional codes must be used before their expiration date.

  • Promotions may not be combined.

  • Promotions may be limited to one use per customer or order.

  • Promotions may exclude certain products.

  • Promotional offers may not be exchanged for cash.

  • We may cancel or modify promotions where permitted by law.

If a promotional offer contains specific terms that conflict with these Terms, the specific promotional terms will apply to that offer.

16 — Third-Party Services

The Website may use or link to third-party services, platforms, applications, payment providers, analytics services, advertising platforms, shipping providers, and other external services.

Third-party services are operated independently from DILEVIA.

Your use of third-party services may be subject to their own terms and privacy policies.

DILEVIA is not responsible for the independent policies, content, availability, or practices of third-party services except to the extent required by applicable law.

17 — Privacy

Your use of the Website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose, and protect personal information.

By using the Website, you acknowledge that you have had the opportunity to review our Privacy Policy.

18 — Disclaimer

To the maximum extent permitted by applicable law, the Website and its content are provided on an "as available" basis.

We do not guarantee that:

  • The Website will always be available.

  • The Website will operate without interruption.

  • The Website will be completely error-free.

  • Information on the Website will always be complete or current.

  • The Website will be free from viruses or other harmful components.

Nothing in these Terms excludes or limits any warranty, guarantee, representation, or consumer right that cannot legally be excluded or limited.

19 — Limitation of Liability

To the maximum extent permitted by applicable law, DILEVIA and its affiliates, officers, employees, agents, service providers, and partners will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Website or purchase of products.

This may include, where legally permitted:

  • Loss of profits

  • Loss of business

  • Loss of data

  • Loss of opportunity

  • Business interruption

  • Other indirect losses

Nothing in these Terms limits liability that cannot legally be limited or excluded under applicable law.

20 — Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless DILEVIA and its affiliates, officers, employees, agents, contractors, and service providers from claims, liabilities, damages, losses, and expenses arising from:

  • Your violation of these Terms.

  • Your misuse of the Website.

  • Your violation of applicable law.

  • Your infringement of another person's rights.

  • Content you submit to the Website.

This section applies only to the extent permitted by applicable law.

21 — Force Majeure

DILEVIA will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

Such circumstances may include:

  • Natural disasters

  • Severe weather

  • War

  • Terrorism

  • Government actions

  • Labor disputes

  • Transportation disruptions

  • Internet or technology failures

  • Epidemics or pandemics

  • Supply chain disruptions

  • Carrier delays

  • Other events beyond our reasonable control

Our obligations will resume when reasonably possible after the event has ended.

22 — Changes to These Terms

We may update these Terms from time to time.

When we make changes, we may update the "Last Updated" date displayed at the beginning of these Terms.

Your continued use of the Website after updated Terms are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.

We encourage you to review these Terms periodically.

23 — Governing Law

These Terms will be governed by and interpreted in accordance with the laws applicable to DILEVIA and the transaction, without regard to conflict-of-law principles, except where applicable consumer protection laws provide otherwise.

Nothing in these Terms is intended to remove or restrict mandatory rights or protections available to consumers under the laws of their place of residence.

24 — Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it enforceable where legally permitted.

The remaining provisions will continue in full force and effect.

25 — Entire Agreement

These Terms, together with our Privacy Policy and any other policies or terms expressly incorporated into the Website, constitute the agreement between you and DILEVIA regarding your use of the Website, subject to applicable law.

26 — Contact Us

If you have questions about these Terms, your order, or any DILEVIA product, please contact us.

DILEVIA

Email: info@dilevia.com

Website: dilevia.com

We are committed to providing our customers with a clear, reliable, and thoughtful shopping experience.

DILEVIA

Jewelry designed to be personal.