SHIPPING POLICY

At DILEVIA, we carefully prepare every order to ensure your jewelry arrives safely and beautifully.

Processing Time

• Non-personalized orders: 1–3 business days

• Personalized orders: 3–7 business days

Production time is separate from shipping time.

Shipping Time

United States: 7–15 business days
International: 7–20 business days

Express shipping options may be available at checkout.

Delivery times are estimates and may vary due to customs, carrier delays, weather, holidays, or other circumstances beyond our control.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information when available.

Shipping Address

Please make sure your shipping information is accurate before completing your order. DILEVIA is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Customs & Duties

International orders may be subject to customs duties, taxes, or other fees imposed by the destination country. These charges are the customer's responsibility unless otherwise stated at checkout.

Damaged or Lost Packages

If your order arrives damaged, please contact us within 7 days of delivery with your order number and photos of the item and packaging.

If your tracking shows the package as delivered but you cannot locate it, please contact the carrier first and then reach out to us at:

Email: support@dilevia.com

Personalized Jewelry

Because personalized jewelry is made specifically for you, please carefully check all names, dates, spelling, and customization details before placing your order.

DILEVIA
Made for your story.